̽»¨¾«Ñ¡

When should I pay the deposit?

One to two weeks before the starting date of your contract, you will find your first rental invoice (that will include the refundable deposit) in the customer portal.  You will be notified by email that there is an invoice to pay in the customer portal.

The due date will be clearly stated on the invoice.

How can I pay the deposit?

The first rental invoice that includes the refundable deposit can be paid by card in our customer portal or by using some of our other payment methods.

For information about how to pay your invoices from KI Housing, read about rent and payment.

I have not received a deposit invoice, why?

If the rent is paid by the home university or the department at KI, the tenant may not be charged a deposit.

An invoice for the deposit is always addressed to the tenant personally. On this invoice the deposit charge is specified and if you have not received one upon arrival, there is no deposit to be refunded after departure.

What is the deposit for?

A final inspection of your apartment/room will be made after your departure.

If there should be any damages or cleaning needs in your apartment/room or any outstanding balance, KI Housing will deduct those costs from the deposit after your departure.

The keys must also be returned to us on time on the day of departure. Otherwise, a part of your deposit will be withheld.

Deposit return

How do I get my deposit back?

If you have paid a deposit upon arrival, the deposit will be refunded to you after departure if the keys are returned on time and the final inspection is approved.

Please note that your deposit will not be returned automatically. You need to submit the online deposit reclaim form within two months after the day of your departure.

When we have received the correct information (please see the alternatives below) your deposit will be returned within six weeks.

If you have not paid a deposit upon arrival, there is no deposit to be refunded. Please note that even if you have not paid any deposit you are still bound to the conditions in the departure information. If the cleaning instructions are not followed, you might be invoiced for the cost of cleaning or damages.

Ways of getting the deposit back

Please make sure that you follow the instructions carefully. If the information you submit is incorrect this may result in a delay of the refund, or in worst cases, that the refund is made to the wrong account.

• If you have paid the rent online via your user account: we can repay your deposit to the card that you used. If you do not specify what card you want to receive the refund to, we will refund it to the latest card you used to make a payment for an amount equal to or larger than SEK 2000.
• If you have paid by bank transfer: we can repay the deposit to the same account that you paid from. The below information is required for bank transfers. Please note that inadequate or faulty information may result in a transfer being refused by the receiving bank. On some occasions banks still withdraw bank charges and if so, these will be deducted from the deposit refund. Note that we cannot do the refund through bank transfer if you have paid by card only (through the customer portal).